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purchase guide
START > GENERAL ISSUES > GENERAL ISSUES

 

What is POMOLINE?
Pomoline is an on-line shop selling knobs, hooks and handles where the user can find the searched product and buy it. All of it thanks to its searching technology and the wide offer of products in its catalogue.
Pomoline purpose is help users buy through the Internet quickly and easy. From home or the office!.

Which countries can offer on-line shopping?
Pomoline on-line shopping can be made all over the world.

How many languages are there to surf?
In Pomoline Website page you can surf in many languages such as: Spanish, English and French.
The surfing language can be changed on the top right part of the Website page.

Is VAT included in the on-line shop?
No, VAT is not included in the product sheets. If destination place is Spain except for Canary Islands, Ceuta and Melilla VAT is included in the order
If the destination place is a UE country but not Spain and the buyer is a private individual, the order will apply VAT in force in the Spanish territory, but in the same supposition with the variation that the purchase is carried out by a company, then the order will be VAT-exempt.
If the destination place is not a  UE country or if it is Canary Islands, Ceuta and Melilla the order is VAT-exempt.

Where can I get products for kids?
The section offers a complete on-line shop with a wide range of products for kids.

Will I get the same product as the one on the picture?
Photos are high quality with the purpose to show in detail every product. Differences could be found in products where the raw material or production process may modify the final result, as for hand-made products. In order to help you create a real image of the product, the photo on the product sheet is extended as well as a plan with measures.

Is it possible to get a mail with periodical information including POMOLINE LATEST products and offers?  
In order to be up-to-date, Pomoline users can subscribe to a periodical newsletter with information about offers and the latest products. You can be registered in the section Get our novelties.

Can I cancel POMOLINE NEWSLETTER?
In every mail you get from POMOLINE there is a link to immediately cancel your subscription or you can also cancel it at Cancel my Newsletter subscription.

Which is POMOLINE on-line shop privacy policy?
Information is available at the following link: Privacy Policy.

Do I need to be registered for shopping?
Yes, You need to be registered in the section “Enter” or during your order processing.

How could I modify my data, e-mail or password?
In the section “Enter” in the Website main page you will find the option See/Modify your data . Your password/key to access, e-mail, the payment terms your company takes and other data can be modified from this link.

I have forgotten my key to access/password. How can I get it?
If you have forgotten your password you can have it back easily. You should click on the section Enter and then click on the link Have you forgotten your password?
Enter you e-mail and click on the button “Remember key”. An e-mail with your password will automatically be sent to you to the e-mail address you are registered in our Website.