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purchase guide
START > GENERAL ISSUES > RETURNS

 

Does Pomoline online have Customer Service?

Yes, through a contact form or via e-mail to info@pomoline.com and through our phone service:
From Monday to Thursday: from 10:00h to 14:00h and from 16:00 to 18:00h
Fridays: from 10:00h to 14:00h (GMT+1)

Customer Service phone No: +34 96 6289642
 
What kind of information can I have when contacting Customer Service?
Doubts about your product, orders, payments, returns and other incidences

Could I cancel an order?
Yes, as far as the order has not started in the packaging and delivery process. Cancellation can be requested via contact form, sending an e-mail to info@pomoline.es or phoning Customer Service: +34 96 6289642

What should I do if I get an order different from the one I placed?
It will be changed by the correct item with no charges and as soon as possible.

Could I return a product if I regret buying it?
Yes, the amount of the item will be refunded on the same card your order was placed or by means of bank transfer on your bank account but once returned articles have been received. You should assume produced shipping charges and bank charges. In order to solve such incidence, use contact form, send an e-mail to info@pomoline.es or phone Customer Service: +34 96 6289642
30 days from payment date is the deadline to take shopping returns
In our sales terms exceptional cases to take returns are shown.